Here at MONTÉ Flooring we are proud to represent high quality products, service and delivery in flooring industry. Our terms & conditions are carried through every steps of the process from quotation to final delivery. 

Upon acceptance of these terms and conditions by client the terms & conditions are unchangeable and can only be repealed by written consent from MONTÉ Flooring. 

Please note there might be important site-specific issues that may affect the outcome of any timber flooring projects. MONTÉ Flooring strongly recommends a basic understanding of these issues, which can assist in developing a realistic expectation of the final outcome. 

Please note once client has made the deposit, MONTÉ Flooring team will commence ordering the right products and supplies for the job from the sellers and manufacturers. Therefore, any instructions received by the Seller from the Customer for the supply of Services shall constitute acceptance of the terms and conditions contained herein. 

Agreed Scope of Works and Cost

• The client must acknowledge in all cases, MONTÉ Flooring has explained the work process; specific issues, discussed realistic expectations and agrees that the scope of work is clearly understood.
• Beside agreed scope of work, any other possible job is a variation to the original load and will be charged as an extra work accordingly.

Agreed Uncontrollable Variations 

• MONTÉ Flooring will not be held liable for other tradesmen’s workmanship e.g., paint flakes, tiler’s spills, plaster dust in cracks, denting from ladders and other tools, silicon,  work boot, scuff marks and etc. 
• Any oil or silicone-based products include air fresheners and aerosol sprays applied on the floor will cause rejection of subsequent floor coatings. 
• MONTÉ Flooring may not be able to remove deep cuts and gouges, depending on how deep the cut or gouge is. 
• MONTÉ Flooring may not be able to remove stains from within the floorboards such as animal urine and watermarks and residue from glue and the backing of carpet underlay.
• Stairs and cupboards must be requested & quoted separately. Please note depending on timber species, the stairs may not match the rest of flooring. 
• Floor coatings are not applied in a spray booth; therefore, there will always be dust particles in the finished floor. 
• While applying the final coat, we take precautions to limit any dust on the floor. Dust will be more noticeable on darker timber, gloss and semi-gloss finishes, doorways, large windows and areas affected by direct sunlight. 
• Please do not expect the coating to look like a sheet of glass; there will be areas where the coating runs into dips, cracks and holes.
• Please note any swirl or cobweb effect on the floor is caused by distorted reflection on the floor from lighting. 
• Some low-cost solvent borne polyurethane coatings are highly subject to sheen variation, rejections, roller marks and quite static in nature; which may cause undesirable traces of dust accumulated on the wet coatings and might affect the finished floor. We recommend the use of modified oil or premium water based polyurethane coating if this is a concern. By choosing the low-cost solvent-borne polyurethane coating, you agree to accept all risks of using the mentioned floor finishing.
• Some finishes, mainly polyurethanes may have a gluing effect on the timber and could cause timber defects. The application of these finishes is at the client’s risk.